The out-of-the-box subscription widget is a great tool for offering subscription products in a variety of frequencies. However, we understand that one size does not fit all, so the standard widget can be easily customized to add additional functionality and give it the exact look and feel you need. From matching branding and styling aesthetic, to adding additional components like images, sections and more, the subscription widget can reflect the needs and wants of any business.
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Stylized columns are a simple way to present a subscription option. With a clean, easy-to-use presentation, this design offers the subscription options side-by-side, separating the choices into individual columns. This allows customers to clearly see their options laid out in front of them, along with details they should know about each one. To help users along the buyer journey, many merchants will highlight one of the options as the best value or most popular option.
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When multiple choices are required for a subscription product, the workflow makes all the difference to avoid confusion and lost sales. When choices are presented in steps, the customer will pick an option before moving onto the next step. To optimize the workflow, break up the options to present them in a clear, visually appealing manner while providing the relevant information needed to help customers along the buyer journey.
Every step should highlight one key facet of the subscription, such as size, flavor or color. Once customers have made their way through the workflow, they will have exactly what they're looking for, without the hassle.
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Similar to the steps widget, the questions widget takes the customer through a smooth journey to identify preferences, likes or tastes. Rather than having the customer choose an option at every step, this journey asks questions in order to learn more. Using conditional logic, we can suggest a product that is a right fit for the customer after all questions have been answered. This is not only a great way to choose the perfect product(s) for the customer, but it gathers information that will help merchants personalize products, identify key ingredients or products that are in demand and connect with their clientele.
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Reduce churn by giving customers the power to manage their upcoming orders and the flexibility to make changes to their subscription products.
Customers can easily change the quantity of the products ordered on subscriptions to get the right amount they need. Store owners have the ability to turn this feature on or off to best suit inventory preferences or fluctuations.
Allow customers to easily swap out one subscription product for another, whether they’re looking for a different color or flavor, or a smaller or bigger size. They can easily edit any variable on their own using the swap product feature.
This feature is also completely controllable for merchants. Love the idea of product swapping but want control over the process? Turn the feature off on the front end but allow customers to swap out products by contacting your team and control the process manually.
Completely control when and how customers receive notifications about their subscriptions, account and credit card details.
Send custom email notifications that are automatically triggered for a variety of scenarios such as subscriptions renewals, credit card expiration, billing errors and more. Merchants can view and edit notifications themselves in the backend, using the activity log.
Don't lose customers to involuntary failed payments. Use recovery campaigns to maximize revenue with advanced dunning management that pauses subscriptions instead of cancelling them if a payment fails.
View a complete list of activities in one central location -- including customers, subscriptions, app settings, emails sent, customers logins, and more. Dive deeper to look into specific areas using filters for events, user types, and date ranges.
